Violence or abusive behaviour from patients
This practice considers aggressive behaviour to be any personal, abusive and aggressive comments, cursing and or swearing, physical contact and aggressive gestures.
No abuse of staff is acceptable whether verbal or physical. All abuse will be reported to the practice manager who will keep a log of all incidents.
All physical abuse of any of our staff by our patients is reported to the police. The patient will then be removed immediately from our list. If the police are not informed, the PCT Registration Department will inform patient of the need to register with a new doctor.
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