We are working closely with IDEOSHIFT Ltd, a trusted partner, to support us in delivering essential back-office functions. This collaboration includes services such as document processing, call handling, and routine administrative tasks that help ensure the smooth running of our operations.

To maintain high standards of confidentiality and data protection, all IDEOSHIFT staff involved in these processes receive appropriate training in data security and handling of personal information. As part of this arrangement, some data processing activities may take place outside of the UK, by sub-processors, specifically in India.

Any personal data processed in this way is handled strictly in accordance with UK data protection laws and is covered by the relevant international data transfer arrangements and agreements by the Information Commissioner’s Office (ICO), which ensure your information remains protected to the same high standards as if it were processed within the UK.

The data shared is used solely to support your care and to enhance the efficiency and effectiveness of our services. We are committed to maintaining your privacy and ensuring that your information is treated with the utmost care and respect at all times.