Urgent appointments
To request an urgent appointment:
- By Phone
Contact us on 0203 006 9216 – telephone between 8am and 11am if you wish to make an appointment for that day or if you need urgent attention - Online
Use our Online GP Appointment System – Patient Access
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- By Phone
Contact us on 0203 006 9216 - Online
Use our Online GP Appointment System – Patient Access - Online
Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination - In Person
Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- By Phone
If you are cancelling please telephone us on 0203 006 9216 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else. - Online
Use our Online GP Appointment System – Patient Access - Online
Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
Non-urgent advice: Please note
On average about 230 appointments are missed each month
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).
Repeated failure to attend booked appointments is a significant waste of NHS resources
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
Please request home visits before 10.30am whenever possible. We recognise the need for some patients – for example the elderly or frail patients – to have a home visit, but do please think carefully before requesting one.
If you do require a visit, the doctor or his qualified deputy will make the decision whether to give advice over the telephone or visit.
Telephone Consultations
The doctor or practice nurse will take non urgent telephone consultations between 11.30am and 12pm.