Suggestions and Complaints

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Handsworth Medical Practice aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable - your GP, our Practice Manager or our Reception Staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.

If you feel that your concerns have not been addressed by speaking to a member of our team and you feel that you would like to make a written complaint. This should be addressed to Mrs. S. Sandell.

The PCT also a Patient Advice and Liaison Service ( PALS) which can often help resolve any problems before they become a formal complaint. To speak to the PALS Office ring: 0203 594 2040